Workshop tests with immediate feedback

Workshop tests with immediate feedback are most useful in continuous testing which enables long-term development of operations.

Appointment booking and visits to the workshop are done by a customer, which ensures that there is no danger that the tester will be recognised at the shop. The workshop will receive feedback for the test immediately after the test and the differences between customers bring variation to the test evaluations. The workshop’s own response will also be entered in the report.

The outcomes of the workshop test are recorded in a report that covers customer service, technical quality and functioning of the workshop’s internal processes.